Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cultofcazimi@gmail.com. 

Please note that you will be responsible for all return shipping charges. We would recommend that you use a trackable method to mail your return.

You can always contact us for any return question at cultofcazimi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Since every piece is made to order just for you, please double-check your size before placing your order. At this stage, we’re unable to accept returns or exchanges. If you’re unsure about sizing, we recommend measuring your favourite fit to find the best match. Thank you for keeping it thoughtful and sustainable!

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cultofcazimi@gmail.com.